Shipping Policy

1. Shipping & Delivery

Kesariva aims to deliver your orders safely to the shipping address provided at checkout. Delivery timelines may vary depending on the destination, courier availability, weather and other factors.

The estimated delivery information shown during checkout or communicated with your order should be treated as an estimate rather than a guaranteed delivery date.

2. Order Processing

After an order is successfully placed, it is reviewed and prepared for dispatch.

• Orders are processed after successful order confirmation and payment, where applicable.
• Orders may take additional time during weekends, public holidays, promotional periods or periods of high order volume.
• If additional information is required to process an order, our team may contact the customer using the details provided.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is confirmed.

Shipping charges may vary based on the delivery location, order value, package size or applicable promotional offers.

4. Delivery Timeline

Delivery time depends on the shipping destination and courier network. Remote locations may require additional time.

• Delivery estimates are calculated from the time the order is dispatched.
• Delays may occur because of weather, transportation disruptions, local restrictions or other circumstances outside our reasonable control.
• Customers should provide a complete and accurate delivery address and reachable contact number.

5. Order Tracking

When tracking information is available, it may be shared with the customer after dispatch. Customers can use the provided tracking information to check the status of their shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges or a new shipment may apply where applicable.

7. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery period, please contact Kesariva customer support with your order details.

We will review the available shipment information and assist you with the delivery status.

8. Damaged Package

If a package appears visibly damaged at the time of delivery, customers are advised to check the package carefully and contact Kesariva support as soon as possible if there is an issue with the received products.

Please keep the original packaging and relevant order information available if support requests photographs or other details for verification.

9. Delivery Attempt

The courier may make delivery attempts according to its standard delivery process. Customers should remain available at the provided address or coordinate with the courier when required.

10. Contact Us

For shipping or delivery-related questions, please contact the Kesariva customer support team.

• Email: support@kesariva.com
• Phone: +91 73799 44914
• Location: Varanasi, Uttar Pradesh, India