Frequently Asked Questions

Kesariva offers whole spices, powdered spices, masala blends, dry fruits, seeds and herbs. Product availability may vary depending on the current catalogue.

Kesariva is based in Varanasi, Uttar Pradesh, India.

Browse the products on the Kesariva website, select the product and quantity you need, add it to your cart and proceed to checkout. Enter your delivery details and complete the available payment process.

Yes. You can add multiple products to your shopping cart and place them together as one order, subject to product availability.

Available payment methods are displayed during checkout. The exact options may depend on the payment gateway and your order details.

Online payments are processed through the payment options provided at checkout. Never share your OTP, card PIN or banking password with anyone.

Delivery availability depends on the serviceable PIN code entered during checkout. Please check your PIN code while placing the order.

Once order tracking is available for your shipment, the tracking information can be used to follow the delivery status. You may also contact Kesariva support for assistance.

Please keep the package and product in the condition received and contact Kesariva support as soon as possible with your order details and photographs of the package/product.

Return or replacement eligibility depends on the reason for the request and the applicable Kesariva return policy. Please refer to the Return & Refund page for details.

Please contact customer support with your order number and photographs of the received product and packaging. The support team can guide you through the applicable resolution.

Where a refund is approved, it is processed according to the applicable return/refund policy and payment method used for the order.

Store products in a cool, dry place away from direct sunlight and moisture. Keep the package properly sealed after opening to help maintain freshness and aroma.

Natural food products can show minor variations in colour, texture, size and appearance. Such variations can occur naturally and do not necessarily indicate a quality issue.

Product packaging should be checked for the applicable product information, including quantity, ingredients where applicable, storage guidance and other label details.

You can contact Kesariva through the Contact Us page or WhatsApp support. For order-related queries, keep your order number ready so that the support team can assist you faster.

Please provide your order number, registered mobile number, a short description of the issue and photographs where relevant. This helps the support team understand and resolve the issue.